Guidelines for responsible and lawful use of Fininvo services
February 28, 2026
March 1, 2026
1.0
Violations of this policy may result in immediate suspension or termination of your account.
This Acceptable Use Policy is published by Fininvo, a trade name of Prashbi Global Services Pvt. Ltd., a company incorporated under the laws of India (CIN: U52100KA2020PTC133490), with its registered office at Tholons Tower, 346 HIG, 17th Cross Rd, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094, India. References to "Fininvo", "we", "us", or "our" in this document refer to Prashbi Global Services Pvt. Ltd..
This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using Fininvo's cloud-based ERP, HRMS, payroll, and business management services (collectively, the "Services"). This policy applies to all users, including administrators, employees, contractors, and any third parties who access or use the Services on behalf of a customer.
Scope: This AUP applies to all interactions with Fininvo services, including but not limited to the web application, APIs, mobile applications, integrations, and any data transmitted through or stored within the platform.
By accessing or using any Fininvo service, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy. This AUP is supplemental to and incorporated into the Terms of Service.
The following activities are strictly prohibited when using Fininvo services:
Using the platform for any activity that violates local, state, national, or international law or regulation.
Attempting to access accounts, systems, or networks without proper authorization or beyond your permitted access.
Automated extraction, scraping, or mining of data from Fininvo services without explicit written consent.
Decompiling, disassembling, or reverse engineering any part of the Fininvo platform or its underlying technology.
Uploading, transmitting, or distributing viruses, worms, trojans, or any other malicious software or code.
Using the platform to send unsolicited bulk messages, spam, or unauthorized commercial communications.
Launching denial-of-service attacks or any activity intended to disrupt or degrade platform availability.
Bypassing, disabling, or interfering with any security features, access controls, or usage limits.
Users are responsible for ensuring that all data stored within or transmitted through Fininvo services complies with applicable laws and this policy. The following data restrictions apply:
You must not store, upload, or transmit any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable. This includes content that infringes intellectual property rights or violates privacy regulations.
Payment card data (credit/debit card numbers, CVVs, PINs) must never be stored in standard text fields, notes, or custom fields. Fininvo integrates with PCI-compliant payment processors for secure card handling.
Storing regulated data such as protected health information (PHI), classified government data, or other specially regulated categories requires a separate data processing agreement. Contact legal@fininvo.com to arrange appropriate agreements before storing regulated data.
Important: Fininvo reserves the right to remove any data that violates these restrictions without prior notice. Customers are solely responsible for ensuring compliance with data protection regulations applicable to their jurisdiction.
To ensure platform stability and fair access for all customers, Fininvo enforces the following usage limits based on your subscription plan:
| Plan | API Requests | Bulk Operations |
|---|---|---|
| Essential | 1,000 / minute | 500 records / batch |
| Professional | 5,000 / minute | 5,000 records / batch |
| Enterprise | Custom limits | Custom limits |
Bulk imports, exports, and batch operations are subject to per-plan limits. Exceeding limits may result in request throttling or queuing.
File storage is allocated per plan. Essential: 10GB, Professional: 50GB, Enterprise: custom. Additional storage available as add-on.
We encourage reasonable usage patterns. If your usage consistently exceeds your plan limits, we will work with you to find the right plan rather than immediately restricting access. Enterprise customers can negotiate custom limits tailored to their needs.
You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. The following obligations apply:
Note: Fininvo will never ask for your password via email, phone, or chat. Any such request is a phishing attempt and should be reported immediately.
Fininvo reserves the right to monitor usage of the Services to ensure compliance with this Acceptable Use Policy and to protect the integrity, performance, and security of the platform.
We monitor API usage patterns, resource consumption, and system access logs to detect anomalies and potential policy violations.
Our systems employ automated detection for suspicious activities including unusual login patterns, excessive API calls, and potential data exfiltration.
Transparency: Monitoring is conducted in accordance with our Privacy Policy. We do not access the content of your business data unless required for security incident response or as directed by law enforcement with proper legal authority.
Fininvo applies a graduated enforcement approach for policy violations, except in cases of severe or illegal activity where immediate action may be taken:
Graduated Enforcement Process
First violation: Written notice describing the violation with a 48-hour window to remediate the issue.
Repeated or unresolved violations: Account suspension for up to 30 days while the issue is investigated and resolved.
Severe or continued violations: Permanent account termination with 30-day data export window. No refund for remaining subscription period.
Immediate Action: Fininvo reserves the right to bypass the graduated process and immediately suspend or terminate accounts involved in illegal activity, active security threats, or actions causing significant harm to other users or the platform.
If you become aware of any activity that violates this Acceptable Use Policy, we encourage you to report it promptly. Your reports help us maintain a safe and reliable platform for all users.
Good faith reports are protected. You will not face retaliation for reporting suspected violations.
Abuse Reports
abuse@fininvo.comLegal Inquiries
legal@fininvo.comPhone
+91 9481306665CIN
U52100KA2020PTC133490
Registered Office
Prashbi Global Services Pvt. Ltd.
Tholons Tower, 346 HIG, 17th Cross Rd, Dollars Colony,
R.M.V. 2nd Stage, Bengaluru, Karnataka 560094, India