Our transparent policy on subscription cancellations, refunds, and payment processing
February 28, 2026
March 1, 2026
2.0
All subscription fees are non-refundable once payment is successfully processed.
This Refund & Cancellation Policy is published by Fininvo, a trade name of Prashbi Global Services Pvt. Ltd., a company incorporated under the laws of India (CIN: U52100KA2020PTC133490), with its registered office at Tholons Tower, 346 HIG, 17th Cross Rd, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094, India. References to "Fininvo", "we", "us", or "our" in this document refer to Prashbi Global Services Pvt. Ltd..
IMPORTANT: ALL SALES ARE FINAL
All subscription fees paid to Fininvo are non-refundable. Once a payment has been successfully processed, no refunds will be issued regardless of the reason, including but not limited to:
By subscribing to Fininvo, you acknowledge and agree that all subscription payments are final and non-refundable. We encourage all prospective customers to thoroughly evaluate our platform using available product demos, documentation, and free-tier features before committing to a paid subscription.
Before You Subscribe: We strongly recommend exploring our product demos, documentation, and contacting our sales team for a guided walkthrough. Our team is happy to answer any questions to ensure Fininvo is the right fit for your business needs.
The only circumstance under which a refund is issued is when a payment transaction fails or is duplicated at the payment gateway level. In such cases, the refund is processed directly by the third-party payment gateway provider.
Failed transactions: Payment was debited but not confirmed by the gateway
Duplicate charges: The same transaction was processed more than once due to a gateway error
Gateway timeout: Payment debited but subscription not activated due to a gateway communication failure
Business days for gateway refund
Payment gateway (India)
Payment gateway (Global)
Refund processed automatically
How It Works: Failed transaction refunds are initiated and processed entirely by our payment gateway partners (Razorpay for India, Stripe for global payments). Fininvo does not manually process refunds. The refund is automatically credited back to your original payment method within 5 to 10 business days, depending on your bank or card issuer.
You may cancel your Fininvo subscription at any time. However, please note the following:
Cancel anytime. Your access continues until the end of the current billing period. No refund for the remaining days.
Cancel with 30 days' notice. Access continues until the end of the annual term. No pro-rata refund for unused months.
No Partial Refunds
Cancellation does not entitle you to any refund, whether partial, pro-rata, or otherwise, for the current billing period or any remaining time on your subscription. You will continue to have full access to all features until the end of your paid period.
Auto-Renewal: Subscriptions auto-renew unless cancelled at least 30 days before the renewal date. Upon cancellation, auto-renewal is disabled and no further charges will be made.
Cancelling your Fininvo subscription is straightforward. Follow these steps or contact our billing team directly.
Log in to your Fininvo account and go to Settings from the main navigation.
Select the Billing tab to view your current subscription details and payment history.
Click Cancel Subscription and follow the confirmation prompts. You will receive a confirmation email.
Prefer Email? You can also cancel by sending an email to billing@fininvo.com with your account details and cancellation request. Our team will process it within 1 business day.
You can change your subscription plan at any time. No refunds are issued for plan changes.
Enterprise customers with a Master Services Agreement (MSA) are governed by the cancellation and payment terms specified in their individual contracts.
All payments are processed through Razorpay (for India) and Stripe (for global payments), both PCI DSS Level 1 certified payment gateways. Fininvo does not store or handle your credit card or banking details directly.
All transactions are encrypted with TLS 1.3. Razorpay and Stripe handle payment data in PCI-compliant environments.
If a payment fails or is duplicated, the payment gateway (Razorpay or Stripe) automatically initiates the refund to your original payment method.
Dispute Resolution: If you believe a charge was made in error, please contact billing@fininvo.com within 15 days of the charge. Our team will investigate and work with the respective payment gateway to resolve the issue. Please note that filing a chargeback without first contacting us may result in account suspension.
For customers in India, our payment practices comply with the Reserve Bank of India (RBI) guidelines for digital payments and recurring transactions.
All recurring payments follow RBI's e-mandate framework. You will receive pre-debit notifications 24 hours before each charge.
As per RBI guidelines, refunds for failed digital transactions are processed within 5 to 7 business days to the original payment instrument by the payment gateway.
Failed payments made via UPI or netbanking are refunded to the source account by the payment gateway. UPI refunds typically reflect within 2 to 3 business days.
Credit/debit card refunds for failed transactions are processed per RBI norms. Domestic card refunds may take 5 to 7 business days; international cards up to 14 business days.
Grievance Redressal: In compliance with RBI's Integrated Ombudsman Scheme, if your failed payment refund complaint is not resolved within 30 days, you may escalate to the RBI Ombudsman at cms.rbi.org.in.
Billing & Payment Issues
billing@fininvo.comEnterprise Sales
enterprise@fininvo.comPhone
+91 9481306665CIN
U52100KA2020PTC133490
Registered Office
Prashbi Global Services Pvt. Ltd.
Tholons Tower, 346 HIG, 17th Cross Rd, Dollars Colony,
R.M.V. 2nd Stage, Bengaluru, Karnataka 560094, India